Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping costs are $4.99 flat rate for the continental United States.
Shipping costs are $9.99 flat rate for Alaska, Hawaii, and Puerto Rico.
Orders over $75 ship free when shipping within the US 48.
For orders shipping within the United States, most orders are delivered within 4-7 days.
Since we ship from our Garden Grove, CA warehouse, addresses on the west coast can expect to receive their package sooner.
If you input the wrong shipping address, contact us immediately so we may rectify the error.
Also, you can edit the shipping address on your account page so this error won’t occur in the future!
Your orders page within your account will automatically update as your order is processed, shipped, and delivered.
98% of orders ship within the same business day when ordered before 2:30 pm PST.
You will receive email updates as the order status changes.
In our 100% secure checkout process, you can save your payment information to your account.
You may save any payment information within your account page to expedite the checkout process.
We do collect sales tax in states where it is required.
If you are a reseller or tax-exempt organization, send us your reseller certificate so we may code your account accordingly.
We can always refund sales tax after you purchase if you send us the documents after you order.
We ship across the globe!
We offer $4.99 ground shipping within the US 48, and $9.99 shipping to AK/HI/PR.
International rates vary.
Yes! Your items will come in one package from our Garden Grove, CA warehouse.
If you need to swap an item
Returns and Exchanges
We have a 100% safe arrival guarantee.
If you receive a wrong or damaged item, it’s on us.
Contact us so may resolve this for you.
We offer 30 day returns for items in unused, resell-able condition.
If you have any questions, feel free to ask.
Shipping charges are not refundable.
Mail returns to our Garden Grove, CA warehouse.
We can provide return labels for your convenience.
12721 Western Ave.
Garden Grove, CA 92841
Connect with us by phone, live chat, or email.
We are online M-F from 6:00 am to 4:00 pm PST.
Live chat is always the quickest way to connect. If nobody is online, we will answer your request within 24 hours (generally much quicker!).
Contact us if you would like to cancel your order.
Orders that have been shipped cannot be cancelled.